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Terms and Conditions |
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The following are the terms and conditions (called "these Terms") for the sale of goods by us and replace any previous terms and conditions. The Company intends to rely upon these Terms. If you want to change them, please make sure you ask for any changes to be put in writing. This is to avoid any misunderstandings as to what we and you are expected to do. It is important that you read and understand these Terms before ordering from us. If there is any term that you do not understand please notify our Customer Services Department before ordering from us. Please read through the Terms carefully before placing your order and then if you are ordering from our website print a copy for future reference. We may change these Terms from time to time without notice to you. However, any changes will only apply to any subsequent orders received. Purchasing from our website or catalogues You must be over 18 to buy anything from us. The details on our websites or our catalogues are not offers that you can accept. The contract between us will be formed once we confirm to you acceptance of your order. We will do this by email for internet orders, by telephone for phone orders and for postal orders, when we dispatch the goods. Prior to then we will be under no obligation to supply you with the goods you have ordered. It is your responsibility to verify that your email address is in proper working order and must assume the risk of all consequences for transmission or operational failures Data Protection Please note that by sending us your order, you agree to us using your personal details in order to supply the goods to you (which may involve passing them on to relevant third parties such as delivery firms). We will ask for your permission if we wish to use your details for any other reason [and you may ask us in writing to remove your details from our system by writing to our address.] Price The price shall be the price quoted on the website or the catalogue (which is inclusive of VAT) except for when we make an error or if the price has changed since publication. If we have made an error, then we will inform you of this as soon after you have placed your order as possible and will tell you the correct price and ask you if you still wish to place your order with us. If we have not heard back from you within 10 days, then we will presume that you did not want to place your order again with us and we will give you a full refund if you have already paid. You will be required to pay extra for delivery. Orders Outside UK. If your order has been placed using our currency selector, please note you will be charged in UK sterling and the amount may vary from the amount displayed in your local currency. The debit will be applied at the point at which your order is despatched. This may give rise to currency fluctuations. Payment and Delivery Payment can be made by credit card via our website or by telephone or by credit card or cheque via post. Please make all cheques payable to "HNR Limited". We will deliver to the address given to us by you at the time you place your order. Please allow 30 days for delivery. Business Customers This condition will only apply to business customers. In spite of delivery having been made, title in the goods shall not pass to you until you have paid all sums due to us. Notwithstanding that the goods remain our property, you may sell them, however, you must hold the sale proceeds on trust for us until we have been paid in full. Availability of goods you order If we are unable to provide you with the goods you have ordered, you will be contacted as soon as possible at which point you will be offered the choice of accepting substitute goods of equivalent value or a complete refund of any sums that you have paid. Cancellation and Return We welcome exchange and refunds, please refer to our refund policy terms
Delivery |