Frequently Asked Questions

Delivery

When will my item be delivered?

Once your item has been dispatched, you will receive a notification to the e-mail address you placed your order with. Items ordered Monday - Friday using a Next Day Delivery service, before the relevant cut-off time, will be dispatched the same day.
Standard Delivery orders will be dispatched up to 2 working days from ordering (although we aim to dispatch everything as soon as possible!). If you believe your item is running behind schedule, please contact our customer service team, and they will help you track your item.

Do you offer express delivery?

We offer express delivery for mainland UK only. The four types of express delivery are Tracked 24 (£6.95), FedEx Next Working Day (£7.95), Next Day Before 1pm (£9.95) and DPD Next Working Day (£9.95). Please see our Delivery Page for more details. You can also purchase Pre-Order items on our express services; we will send your item(s) out on the chosen service once our designers have completed them.

When is the cut off for next day delivery?

Orders placed Monday to Friday before 3pm with a Royal Mail express delivery service will be dispatched the same day, whilst the cut off for the FedEx and DPD Next Working Day Services is 2pm.
Orders placed after the cut-off times, at weekends, or on public holidays will be dispatched the following working day. We may still pack your order so it is ready to go when we re-open, but if it was ordered after the cut-off it will not be collected by the carrier that day.

Do you Deliver Internationally?

We deliver our products worldwide - please see our Delivery Page for details of countries, prices and delivery times.

My tracking number doesn't work!

If you have only just received your shipment email, your tracking information won’t always work right away. This is because the information hasn’t yet been processed by the courier, so don’t panic! Please wait until 6pm that day before contacting us to see if there is a problem with your shipment.

Where can you deliver?

We can deliver to any residential or company address worldwide. Unfortunately we do not currently offer click & collect or locker services; we cannot be held responsible for deliveries to supermarkets, post-offices or collection points once they have been signed for.

DPD offers a re-direction service to certain parcel-shops, but this is only available after your tracking has been issued - please ensure you enter your residential or office address at checkout to use this delivery feature.

For customers nearer to us, we can also have your order delivered to our stores using the store pickup delivery method at checkout.

Can I pick up my items in-store?

When placing an order online, you can select Store Pickup as your delivery method. Once you select which store you would like to collect your order from, it will be delivered there for you to collect at your convenience. Please note deliveries to the Waterloo branch can take up to 5 working days.

Returns

Can I return an item?

All of our items come with a 30 day money back returns policy and can be returned as long as they are in their original condition and packaging. This excludes hosiery, and latex items that have been tried on with dressing aid, or shined. All returns from honourclothing.com must be processed via our Returns system before they are sent back to us. Orders placed via a third-party marketplace, such as Amazon, must be processed through the relevant marketplace’s returns system.

If you would like to return an item you have purchased in-store, please be aware we offer store credit only unless the item has a manufacturing fault. If you wish to return a store-bought item it must also be returned in person, along with your purchase receipt, please see our shop page for their locations.

All returns are checked upon receipt and we will not be able to refund or exchange orders that have been damaged after you received them.

You can see our entire Returns Policy here.

Have you received my return?

We recommend that all returned items are sent using a tracked service, and that proof of postage is retained. After receiving a return at our warehouse, it can take up to 5 working days to process your refund or exchange. If it has been longer than 5 working days, please email sales@honourclothing.com with your tracking number and order details, and we will be able to help you.

Please note: If your return was sent in without your order number, we may not be able to identify your returned items, which can delay or prevent your return being processed.

Do you offer free returns?

We currently don't offer free returns as standard. You can choose your preferred method to ship your return, but we do recommend a tracked service.

If your item is found to have a manufacturing fault, we can reimburse your postage costs upon inspection of the faulty item up to the amount of £7.50, or supply you with a free returns label. Please get in you with us prior to sending back any items that you believe may be faulty, or we may be unable to reimburse you. This does not include latex items that have been damaged since you received them from us.

Can I amend or cancel my order once it has been placed?

If you have placed an order in error or made a mistake on an order, please contact our Customer Services team as soon as possible to let them know to amend or cancel the order before it is dispatched. If you email us, we may not see it until after the order is dispatched - it is always faster to call us for order cancellations. Our customer service number is +44 (0) 1923 813460.

If your order has already been dispatched, we are unable to amend or cancel the order until it has been returned to our Watford depot, where we can process a refund. If your unwanted order is in transit, please simply refuse delivery from the courier and they will return it to us at no extra cost.

Privacy

What will show on my bank statement?

The transaction will appear under the name "HNR Ltd" on your statement.

Do you store my details?

When you set up an account we store your account details (address and order information only). However we do not store any of your payment details. We have a strict privacy policy and do not share your details with anyone.

What will my delivery look like?

All parcels are discreetly packed (brown parcels or grey bags), with no branding, and it is not possible to view their contents. Our company is not mentioned on the parcel, however Royal Mail require a sender address which is listed as HNR Ltd, in small print on the address label.

Clothing

Do you have size charts?

We have a number of size charts for the different ranges of clothing we make, whether this be gloves, stockings or clothing. Please view the product page of your choice or you can view all of our size charts on our main page here. If you have any questions about sizing that aren’t included in the size chart, please contact our customer team who will endeavour to help you with your query.

Do you sell made-to-measure or custom items?

At the moment we are unable to cater for custom clothing requests. This includes latex and PVC requests for different sizes or colours than listed on our website.

Do you have a store I can visit?

Our flagship store is located in the heart of London, a couple of minutes walk away from Waterloo station. We also have a showroom which is open to the public at our Watford HQ. For more information visit our store pages-Watford or Waterloo.

Can I leave a review?

You can leave a review about your shopping experience with Honour Clothing via our review partners. If you have opted in to receive emails, we will send you a link to complete a review after you have received your purchase. If you would like to leave a review for a specific product you can do this via our website using our 5-star system.

Can you repair/alter my latex or PVC clothes?

If your items are from Honour, we can occasionally offer repairs or alterations. Whether or not we can perform your desired repair or alteration is judged by our in-house designers on a case-by-case basis. In order to judge whether we can repair or alter your item, we will need you to email us a description of what is needed as well as any relevant images. We will review these images and let you know whether or not we are able to fulfil your request, at which point you will need to send the item to us. There will be a cleaning charge added if your item is heavily shined or soiled, so please clean your garment before sending it to us.

Can I try things on before I buy?

You can try on most garments at our Waterloo or Watford stores with the exception of intimate items such as hosiery and underwear. Whether or not a garment is deemed an intimate item is at the discretion of the store staff present. If you would like to check before your visit whether or not you will be able to try on a specific item, please call us on 0207 401 8219 (Waterloo) or +44 (0)1923 813 463 (Watford).

We cannot send out stock to a residential address for you to try items before you purchase them from us, but you can try on items of a non-intimate nature and return them for a refund if you purchase them first.

What should I expect from your Latex and PVC?

Latex - All our latex garments are made from a natural rubber, and are therefore incredibly stretchy. It is often worn as a second skin fit, incredibly close to the body and it is a very forgiving and flattering material. We supply all our latex to customers in its natural state, with a matte finish and lightly dusted with talc for protection - if you are after the glossy shiny look, you must first apply a shine spray or serum to your garment. You can find all our latex care products here, and learn a bit more about how to use them and look after your latex here.

PVC- PVC is the super shiny man-made alternative to Latex. Whilst it is not as stretchy it has a permanent glossy shine to it due to the manufacturing process. PVC will not hug your body as much, but as a result you won’t get so warm while wearing it. Why not check out our guide onstyling PVC with your existing wardrobe? If you want some PVC with a little more stretch, checkout our VynX 4 way stretch collection.

Not sure which one is for you? Make sure to check out our blogs onLatex vs PVCandAlternatives to Latexto take your first steps in exploring alternative materials.